Employers

We answer your questions about KiwiSaver and Aon KiwiSaver Scheme

Frequently asked questions

We answer some common questions about Aon KiwiSaver Scheme

Why should I choose the Aon KiwiSaver Scheme as my preferred provider?
What information can Aon provide my employees about KiwiSaver?
How do I select Aon KiwiSaver Scheme as my preferred KiwiSaver provider?
I already have a preferred provider. How can I switch to Aon?
Can I change my mind?
What are my responsibilities when it comes to KiwiSaver?
Which employees qualify for KiwiSaver?
How do employees choose a KiwiSaver scheme?
If I select a preferred provider, can my employees still choose their own provider?
What’s the difference between a preferred provider and a default provider?
Am I liable for a provider’s investment performance?
I already make employer contributions to a scheme. Do I need to contribute to KiwiSaver as well?
Where can I get more employee packs from?
How much do I deduct from salary/wages?
What contributions do I need to make?
Do I pay any fees?
When do I have to start making contributions?
Where do I pay employer and employee contributions?
Do I deduct contributions from redundancy payments?
What records do I need to keep?
A staff member has reached the KiwiSaver retirement eligibility age. What do they do now?

Why should I choose the Aon KiwiSaver Scheme as my preferred provider?

We’re independent. We have partnered with four experienced underlying investment managers and closely monitor their performance on your behalf. If one of them isn’t performing well over the long term, we can replace them. 

More underlying investment managers working for you. We have a choice of four experienced underlying investment managers who are independently monitored and rated by our investment consultant. Your employees can choose up to four of our funds and split their money across all of the underlying investment managers if they choose. 

More choice. The Aon KiwiSaver Scheme has thirteen different funds. Your employees can select up to four funds in which to invest their money. 

We make it easier for your employees to choose their strategy. By choosing a ‘set and forget’ Russell LifePoints® Target Date fund, an employee’s investment strategy changes automatically to become more conservative as they get closer to their retirement age. 

Instant access provides your employees with up-to-date information. Employees can log in  to our online system at any time and:

  • check their account balance

  • view and edit their personal details

  • see which funds their money is invested in, including how much is in each investment option

  • find out if they’ve contributed enough to get a full member tax credit for the year. 

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What information can Aon provide my employees about KiwiSaver?

We offer a range of ways to help your employees understand more about KiwiSaver. These include:

  • the KiwiSaver in a nutshell booklet – as the name suggests, it gives your employees an overview of KiwiSaver and how it works

  • the Aon KiwiSaver Scheme Product Disclosure Statement

  • our website can answer some commonly asked questions  and provide a range of information about the Aon KiwiSaver Scheme and KiwiSaver in general

  • if your employees still have any questions, they can call our helpdesk on 0800 266 463.

  • questions around investment choices are best answered by a financial adviser, as Aon doesn’t provide financial advice in relation to KiwSaver. A list of advisers can be found at sorted.org.nz.

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How do I select Aon KiwiSaver Scheme as my preferred KiwiSaver provider?

You can do it all here on our website:

  • download and complete our Employer Registration form – we’ve included all the terms and conditions on the form

  • return the form to us and that’s all you need to do – we’ll make sure Aon KiwiSaver Scheme is your preferred KiwiSaver provider

Alternatively, you can contact us on 0800 266 463 and we’ll help you out.

Once you’ve selected the Aon KiwiSaver Scheme as your preferred provider, you’ll receive:

  • copies of our product disclosure statement to give to your employees

  • ongoing support through our helpdesk – by email or calling 0800 266 463

  • education and training seminars for your employees – contact us if you’d like us to come and provide these.

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I already have a preferred provider. How can I switch to Aon?

Call our helpdesk on 0800 266 463 and we will arrange everything for you.
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Can I change my mind?

Yes. You can change from Aon KiwiSaver Scheme to another preferred provider when you want. 

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We answer some common questions about KiwiSaver

What are my responsibilities when it comes to KiwiSaver?

As an employer, you need to:

  • assess which of your new employees are eligible to enrol in KiwiSaver

  • provide all your new employees, and any employee wanting to join KiwiSaver, with a copy of the Inland Revenue Employee Guide (KS3)

  • provide new employees and any employee joining KiwiSaver with a copy of your preferred KiwiSaver provider’s product disclosure statement

  • enrol any new employee to KiwiSaver within seven days of them starting their job

  • enrol any existing employees who want to join KiwiSaver

  • start deducting KiwiSaver contributions from your employee’s first pay

  • process any opt-out notices.

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Which employees qualify for KiwiSaver?

You can enrol any employee who:

  • is aged between 18 and 64 years of age; and

  • is a New Zealand or Australian citizen or resident, or has a New Zealand permanent residency permit; and

  • meets the mainly reside in New Zealand requirement ; and

  • has been employed full or part time for more than 28 days; and

  • has PAYE deducted from their salary or wage.

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How do employees choose a KiwiSaver scheme?

It’s up to your employees to choose their own provider. They can find out who the KiwiSaver scheme providers are from the Inland Revenue website.

If your employees don’t choose a provider, they will be allocated to your preferred KiwiSaver provider, if you have selected one. 

Don’t have a preferred provider? If you don’t have a preferred provider, each of your employees will be allocated to a default provider by Inland Revenue. Not all employees will be given the same default provider.

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If I select a preferred provider, can my employees still choose their own provider?

Yes, they can. Even if you’ve already enrolled your employee with your preferred provider, they can still select their own KiwiSaver scheme. Any member of KiwiSaver can change their KiwiSaver provider every three months. They’ll need to let you know so you can make the necessary changes to your records.

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What’s the difference between a preferred provider and a default provider?

A preferred provider is a KiwiSaver Scheme that you actively select. All employees who don’t select their own KiwiSaver Scheme will automatically be enrolled with your preferred provider.

A default provider is a KiwiSaver Scheme that your employee will automatically be enrolled in by Inland Revenue if neither you nor your employee selects a preferred provider. 

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Am I liable for a provider’s investment performance?

No. You’re simply passing on information about KiwiSaver to your employees. Even if you’re choosing a scheme for employees who don’t choose their own, you’re not liable for the provider’s investment performance.

Please note – you should not give your employees any advice about what investment fund may be right for them. If your employees want any help about KiwiSaver investment funds, tell them to contact an authorised financial adviser or refer them to sorted.org.nz.

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I already make employer contributions to a scheme. Do I need to contribute to KiwiSaver as well?

If you already contribute to a superannuation scheme that was established before 17 May 2007, you may be able to choose to have your employer contribution count towards your KiwiSaver employer contribution. You’ll need to let your employees know that you’re doing this.

Contact our helpdesk on 0800 266 463 if you’d like to know more.

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Where can I get more employee packs from?

You can get employee packs from Inland Revenue. You can download these from Inland Revenue’s KiwiSaver website or call Inland Revenue on 0800 257 777.

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How much do I deduct from salary/wages?

Your employees need to nominate a contribution rate of either 3%, 4% or 8% of their gross taxable income. If the employee doesn’t choose a rate, the 3% minimum contribution rate will apply.

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What contributions do I need to make?

As an employer, you need to make a contribution that matches 3% of your employee’s gross taxable income (this is regardless of whether they choose 3%, 4% or 8%). You don’t need to make a contribution if your employees are on a contribution holiday or you may not need to if you already contribute to another employer superannuation scheme.

You don’t have to pay contributions for employees who are not KiwiSaver members.

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Do I pay any fees?

No. All fees are charged directly to your employees’ KiwiSaver member accounts. 

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When do I have to start making contributions?

On a new employee’s first pay day.

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Where do I pay employer and employee contributions?

You need to pay these to the Inland Revenue with your PAYE payments. An EMS (Employer Monthly Schedule) has been created that will have two extra columns. One is for employee contributions and one is for employer contributions. Inland Revenue will then pay the contributions to the member’s KiwiSaver provider using their IRD number as the unique account identifier.

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Do I deduct contributions from redundancy payments?

No.

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What records do I need to keep?

It’s important that you have a documented procedure that shows you have given KS3 packs to all your new employees and existing employees who want to join KiwiSaver.

We also recommend that you date stamp and keep copies of:

  • opt-in requests received from employees

  • opt-out notices received from employees

  • contribution holiday notices that have been given to you by Inland Revenue.

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A staff member has reached the KiwiSaver retirement eligibility age. What do they do now?    

They have several options. They can:

  • keep their money invested in KiwiSaver

  • set up a regular withdrawal from their KiwiSaver account to supplement their New Zealand superannuation or other retirement incomes sources

  • withdraw some or all of their funds

  • keep on contributing and make withdrawals when they want.


You can find out more about employee options for withdrawals here .

If you have any more questions, please call our helpdesk on 0800 266 463 or email us.


This material provides general information only and should not be relied on in making decisions about the Aon KiwiSaver Scheme. You should seek professional advice which takes into account your individual circumstances before making a decision about the Aon KiwiSaver Scheme. While endeavours have been made to ensure that the material is current, complete and accurate, the information is selective and in summary form and may not be suitable for your individual circumstances. Accordingly, to the extent permitted by law, Aon Saver Limited, Aon New Zealand and their respective directors, employees, officers and agents will not be liable for any loss, cost, expense or damage arising as a result of reliance being placed on any of the material or for any error, omission or misrepresentation on this website. 

Any links on this website to third party websites are provided for information and convenience only and no responsibility is accepted for any of the content or information on those websites. Interests in the Aon KiwiSaver Scheme are issued by Aon Saver Limited. More information can be found in the current Aon KiwiSaver Scheme Product Disclosure Statement which is available from our website,  from the offer register at business.govt.nz/disclose or by calling our helpdesk on 0800 266 463. Please note our helpdesk staff do not provide financial advice.

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Aon KiwiSaver Scheme
Administration 0800 266 463